Our MVS Agent, STARS, allows you to improve the effectiveness of
your operations staff, today. How? MVS systems have always sent too
many messages to operators. To help operators manage and respond to
important messages IBM created a feature called Message Processing
Facility or MPF. This facility allows MVS system support staffs to
change color, suppress or otherwise give special treatment to MVS
messages, by message number.
The problem with this approach is the shear number of messages and the
fact that new ones are constantly being added. STARS takes a more
practical approach. MVS software already identifies important messages
when they create the message. As soon as STARS is installed and
running, it sends notifications of important messages to designated
managers anywhere on your network.
This allows operations staffs to stop staring at the green tube and
respond only to important alerts displayed by the managers.
Managers supported include World Solutions Corp.'s Virtual
Command Center, MCC; Hewlett-Packard's Open View™; and
BMC's Patrol Enterprise Manager, PEM™.
Ease Of Implementation
STARS installs in under an hour on MVS. Initially it can run as a
batch job. Once started notifications are sent to managers on your
network for any message identified by your software as important,
i.e. requiring operator action.
STARS comes with robust filtering capabilities. If some special
messages, flagged as operator action required, should be ignored,
operations staff can easily add messages to STARS' filter
list and ignore the message. For example, many sites have remote
printer packages that notify operations when remote printers need to
be refilled with paper. This message is a prime candidate for an
action message that should be ignored. Other sites run important
applications such as CICS. Even though the notification message that
CICS has ended, is not considered important by MVS software, it
probably is critical. Again the STARS filter list can be modified
to send this message to its managers.
If MCC is used as your manager, it will begin receiving
notifications. Using MCC's GCL scripting capabilities, these
messages are displayed on MCC's Alert Window.
The GCL scripting language is designed for use by non-programmer
operations personnel. In our experience, operations staff usually
begin modifying the STARS GCL exit script to route messages to
specific groups of users, such as tape operators; change the default
alert colors; ring bells, etc.
Try STARS, and see how quickly you can increase your operations
staff's productiveness. Start with just action messages and
let your operators take charge of what they see.